PRIVACY POLICY
Who is responsible for the processing of personal data?
In accordance with the provisions of current regulations, article 24 of Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter GDPR), we inform you that the personal data you may provide during the use of hola@taquillas.caravacadelacruz.es (hereinafter the SITE) will be processed as the data controller by VIXI SOLUCIONES DE EQUIPAJE, S.L., with VAT ID B56667512 and registered office at CALLE PADULETA, 55 – OFFICE 216 VITORIA-GASTEIZ (01015), Araba/Álava, Spain. Similarly, thus complying with the requirements of Article 13 of the GDPR regarding the information to be provided when personal data is collected from the data subject, we will provide such information in the following sections.
Are you obligated to provide personal data?
Visiting the website does not imply that the USER is obliged to provide any type of information about themselves. However, the use of some services available on the website depends on completing forms with personal data. The data requested in the various forms on the website is necessary to provide the requested services. Refusing to provide the data marked as mandatory may make it impossible to adequately provide such services. Likewise, you may provide data voluntarily in order to optimize the provision of these services.
Similarly, certain functionalities of the website depend on your authorization for the processing of your personal data. Therefore, in accordance with Article 7 of the European Regulation 2016/679 (hereinafter, GDPR), the user, from the moment they enter personal data and consent to their incorporation, agrees to the use of the data for the specified purpose.
FOR WHAT PURPOSE WILL THE COMPANY PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?
The personal data that you provide us for the provision of various services available through the website will be processed by VIXI SOLUCIONES DE EQUIPAJE, S.L., for the following purposes: In the online registration, the purpose is to manage the creation of a USER account to attend to the various services offered by VIXI SOLUCIONES DE EQUIPAJE, S.L., enabling the online processing of different registration services.
In the event that you include a provided contact email, the purpose will be to respond to the request made.
For Telephone Support Services, calls made to the Customer Service of VIXI SOLUCIONES DE EQUIPAJE, S.L. may be recorded for quality service purposes.
We inform you that certain functionalities of the website depend on the use of cookies. Therefore, if you have not denied the possibility of their use, certain information related to your use of the website will be processed. You can find the conditions for their use in the “Cookie Policy.”
At the time of requesting any of the services or using the indicated functionalities, more detailed information about specific treatments will be provided.
HOW LONG WILL VIXI LOCKERS PROCESS YOUR PERSONAL DATA?
The user’s data will be retained for as long as necessary for the provision of the requested services, and once this provision is completed, the data will be kept for the strictly necessary time or as legally established for possible liabilities arising from the service. For registered users, the processing of data will also be maintained for the strictly necessary time or until the account is requested to be deleted based on their right to erasure.
In the case of recording phone calls for quality purposes, the maximum retention time will be six months.
WHAT CATEGORIES OF DATA ARE PROCESSED?
The personal data necessary for the provision of the different services available on the website will be those indicated in the corresponding form enabled for this purpose.
WHAT IS THE LEGITIMACY OF THE PROCESSING OF YOUR DATA?
The processing of your personal data by VIXI SOLUCIONES DE EQUIPAJE, S.L., is protected by your request for the services made available through the website or, where applicable, by the consent requested for the purposes specified above, which you can withdraw at any time. However, if consent is revoked, this does not affect the legality of the previous processing operations.
TO WHOM CAN WE COMMUNICATE YOUR DATA?
The personal data provided by the USER will not be disclosed to third parties unless it is necessary for the provision of the requested services, or when the USER has expressly accepted its disclosure. In both cases, the USER will be duly informed of this possibility before proceeding with the disclosure of their personal data.
RESPONSIBILITY OF THE USER?
THE USER guarantees that the data provided to VIXI SOLUCIONES DE EQUIPAJE, S.L., is true, accurate, complete, and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the provided information conveniently updated to ensure it reflects their real situation.
The USER will also be responsible for any false or inaccurate information provided through the Website and for the damages, whether direct or indirect, that it may cause to VIXI SOLUCIONES DE EQUIPAJE, S.L., or to third parties.
WHAT RIGHTS DOES THE USER HAVE?
THE USER can send a written request to the company’s address or through the email hola@taquillas.caravacadelacruz.es, with the reference “Privacy Policy,” attaching a photocopy of the ID, at any time and free of charge, for:
Revoke the granted consents.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from VIXI SOLUCIONES DE EQUIPAJE, S.L the limitation of data processing when one of the conditions established in data protection regulations is met.
Request the portability of your data from VIXI SOLUCIONES DE EQUIPAJE, S.L.
Lodge a complaint with the Spanish Data Protection Agency if the data subject believes that VIXI SOLUCIONES DE EQUIPAJE, S.L. has violated their rights under the applicable data protection regulations.
IS IT SAFE TO PROVIDE PERSONAL DATA?
VIXI SOLUCIONES DE EQUIPAJE, S.L., will treat the User’s data at all times in an absolutely confidential manner, maintaining the necessary duty of secrecy regarding them, in accordance with the applicable regulations. The company will adopt the technical and organizational measures necessary to ensure security. It will take the necessary technical and organizational measures to prevent the alteration, loss, processing, or unauthorized access to your data, considering the state of technology, the nature of the stored data, and the risks to which they are exposed.
CAN THE PRIVACY POLICY CHANGE?
VIXI SOLUCIONES DE EQUIPAJE, S.L. reserves the right to modify this Privacy Policy to adapt it to any legislative updates that may occur. In such cases, the changes introduced will be announced on the website with reasonable advance notice before their implementation.
